WCRD 2022: NCC sets up TELCARE Desk & Assures strong digital infrastructure for improved financial services
In his keynote address, the Executive Vice Chairman of NCC, Prof. Umar Danbatta, said the theme of this year’s WCRD aligns with the emerging realities of the regulatory goals of the Commission. He informed the audience that the Commission was aware of the dynamic changes in the telecom industry, even as the Commission consolidated the growth in the telecommunication sector since the sector’s liberalisation in 2001.
Danbatta remarked that the growth in the telecom industry had led to convergence in different sectors, especially between telecoms and financial service sector. According to him, there is no greater demonstration of this than the fact that financial transactions that were once conducted in-person at banking halls are now undertaken on consumers’ mobile devices. “Financial and commercial activities have been digitised, and the most common of this is the Unstructured Supplementary Service Data (USSD), which has brought ease to financial transactions,”
The EVC explained further that the Commission has been working hard to ensure that broadband penetration gets to every part of the country. He emphasized that the number of active mobile subscriptions reached 195.4 million while Internet subscription has exceeded 141 million, because there has been increasing broadband penetration which stood at 40.88 per cent as at December 2021.
Also consistent with NCC’s focus is the assurance that consumers get satisfaction, Danbatta disclosed that the Commission had finalised arrangements to establish the Telecom Consumer Assistance, Resolution and Enquiries (TELCARE) Desk. The Desk, he said, will be strategically located in different parts of the county to serve as additional platform to receive and facilitate the resolution of consumer complaints.
According to him, the Desk will also provide a means through which consumers and citizens can make inquiries on consumer issues; provide a platform for advocacy on any topical consumer issues and concerns, and further enhance awareness of the Commission’s activities. He said the Desk will complement other existing initiatives of the Commission aimed at protecting the interest, privileges and rights of the consumers.
Attendance and participation at the event were both in-person and virtual. Board members, senior management and staff of the Commission, collaborating agencies and other critical industry stakeholders were among the participants. The event also ran concurrently with a roadshow carried out in Abuja and other NCC zonal offices in different parts of the country to enlighten telecom consumers on the significance of the WCRD and to engage them on the NCC’s commitment to consumer protection.
